Terms of Service

1. About these terms

These terms form a binding agreement between:

• Eurosat (Scotland) Limited (“we”, “us”, “our”), a company registered in Scotland with company number SC204360, whose registered office is at 30 Couper Street, Glasgow, G4 0DL; and
• You (“you”, “your”, “the user”), the individual or business that registers for or uses dBrief.

By creating an account, clicking “Create account”, or otherwise using dBrief, you agree to these terms. If you don’t agree, do not use the service.

dBrief is a business tool intended for use in the course of your trade, business or profession. It is not directed at consumers, and we contract with you on that basis.

2. Definitions

3. Account creation and responsibility

1. You must be at least 18 years old and authorised to bind your business to these terms.
2. You must provide accurate and complete registration information and keep it up to date.
3. You are responsible for keeping your password and any access credentials confidential.
4. You are responsible for all activity under your account, including activity by your employees, engineers and authorised users.
5. You must notify us promptly if you suspect any unauthorised access to your account.

4. The Service

dBrief provides a digital platform for creating, storing, and sharing job reports for aerial, satellite, CCTV, WiFi and audio/visual installation work. The Service is provided as a hosted web application (Software-as-a-Service). You do not receive a copy of the underlying software.

We may update, improve or modify the Service from time to time. If a change materially reduces functionality you rely on, we will give you advance notice (see section 13).

5. Free trial

1. New accounts receive a 14-day free trial of a paid plan. No payment-card details are required to start the trial.
2. At the end of the trial, the account will be locked until you choose a paid plan and complete checkout. Your data is retained during this period (see section 12.4).
3. We may refuse to grant or extend a trial at our discretion, including where we suspect abuse.

6. Subscription, billing and price changes

1. Plans. Current plans and prices are shown on our pricing page. We offer monthly and annual billing.
2. Payment processor. Subscription payments are processed by Stripe. By subscribing you accept Stripe’s terms in addition to these. We do not see, store or process card details ourselves.
3. Auto-renewal. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
4. Taxes. Prices are quoted exclusive of VAT unless stated otherwise. VAT (where applicable) will be added at the prevailing rate.
5. Extra engineers. Where your plan allows additional engineer seats, you authorise us to bill the per-seat charge automatically when you add an engineer to your team.
6. Failed payment. If your payment fails, we will attempt to charge again and notify you. If it remains unpaid, access to the Service will be suspended (“hard lockout”) until the balance is settled.
7. Price changes. We may change subscription prices on 30 days’ written notice (which may be by email). The new price takes effect at your next renewal. If you don’t accept the new price you can cancel before it takes effect.
8. Refunds. Subscription fees are non-refundable except as required by law or as expressly stated in these terms. We do not refund unused portions of a billing period when you cancel.

7. Cancellation

1. You can cancel your subscription at any time from the Customer Portal accessed via Settings.
2. Cancellation takes effect at the end of the current billing period. The Service remains available until then.
3. After cancellation, your account enters a read-only state. You can re-subscribe at any time within 12 months to restore full access. After 12 months we may delete the account and its data (see section 12).

8. Acceptable use

You must not, and must not permit anyone using your account to:

• Use the Service for any unlawful purpose, or upload unlawful content;
• Upload personal data about a third party without a lawful basis to do so;
• Attempt to gain unauthorised access to the Service, other accounts, or our underlying systems;
• Reverse-engineer, decompile, scrape or extract data from the Service except as permitted by law;
• Use the Service to send spam, malware, or other harmful content;
• Resell, sublicense or make the Service available to third parties as a hosted service;
• Use the Service in any way that could damage, disable, overburden or impair it.

We may suspend or terminate your account for any breach of these acceptable-use rules (see section 12).

9. Your data and customer data

1. You retain all rights in Your Data. We do not claim ownership of it.
2. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Your Data solely as necessary to operate the Service for you.
3. You are the data controller for any Customer Data you upload. We act as your data processor. The processing terms are set out in our Privacy Policy, section 9, which forms part of this agreement.
4. You warrant that you have a lawful basis under UK GDPR for uploading Customer Data and that you will provide your customers with appropriate privacy information.
5. We will apply appropriate technical and organisational security measures to protect Your Data, as described in the Privacy Policy.

10. Intellectual property

1. The Service and all software, designs, text, images, trade marks (including “dBrief”) and other materials provided as part of it are owned by us or our licensors and are protected by copyright, trade mark and other laws.
2. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business purposes during your active subscription. No other rights are granted.
3. You may not copy, modify, distribute or create derivative works from the Service or its underlying software except where expressly permitted by law.

11. Availability and support

1. We aim to make the Service available 24/7 but do not warrant uninterrupted or error-free operation. The Service is provided “as is” and “as available”.
2. We may carry out planned maintenance, and will try to schedule it outside UK business hours where practical.
3. Support is provided by email at support@dbrief.co.uk during UK business hours. We aim to respond within 2 business days.

12. Suspension, termination and data export

1. You can terminate this agreement at any time by cancelling your subscription as set out in section 7.
2. We can terminate or suspend your access immediately if you materially breach these terms (including non-payment, breach of section 8, or unlawful use of the Service).
3. Either party may terminate on 30 days’ written notice for any reason.
4. On termination:
   • Your access to the Service ends;
   • You may export Your Data via the in-app export tools during the 30-day window following termination (or such longer period as we may notify);
   • After the export window, we may delete Your Data in line with the retention periods in the Privacy Policy.
5. Termination does not affect rights or obligations that have accrued before termination, or any clauses intended to survive it (including sections 9, 10, 13, 14 and 16).

13. Changes to these terms

1. We may update these terms from time to time. If we make material changes, we will give you at least 30 days’ advance notice by email and/or by a prominent notice in the Service before they take effect.
2. If you don’t accept the changes, you may cancel your subscription before they take effect. Continuing to use the Service after the effective date constitutes acceptance of the new terms.
3. Non-material changes (e.g. clarifications, typos, sub-processor list updates) may take effect immediately. The current version is always at this URL.

14. Liability

1. Nothing in these terms excludes or limits our liability for:
   • Death or personal injury caused by our negligence;
   • Fraud or fraudulent misrepresentation;
   • Any other liability which cannot be excluded or limited under applicable law.
2. Subject to (1), we will not be liable to you for:
   • Loss of profits, revenue, business, contracts, opportunity, anticipated savings or goodwill;
   • Loss of, corruption of, or damage to data;
   • Any indirect, consequential or special losses;
   • Losses arising from your failure to back up Your Data or to comply with these terms;
   • Losses caused by events outside our reasonable control (force majeure).
3. Subject to (1), our total aggregate liability to you in connection with this agreement (whether in contract, delict, breach of statutory duty or otherwise) is limited to the total subscription fees you paid us in the 12 months immediately preceding the event giving rise to the claim.
4. You acknowledge that the Service is offered at the prices stated on the basis of these liability limits, and that the allocation of risk is reasonable in light of those prices.

15. Indemnity

You agree to indemnify us against any claims, losses, damages, fines or costs (including reasonable legal fees) arising from:

• Your breach of these terms;
• Your unlawful or unauthorised processing of Customer Data through the Service;
• Your infringement of any third-party rights through your use of the Service.

16. General

1. Assignment. You may not transfer your rights or obligations without our prior written consent. We may transfer ours to any group company or to an acquirer of our business.
2. Entire agreement. These terms (together with the Privacy Policy and any order confirmation) are the entire agreement between us and supersede any prior agreements on the same subject.
3. Severability. If any provision is held unenforceable, the rest will continue in force.
4. Waiver. Failure to enforce a right is not a waiver of it.
5. No partnership. Nothing in these terms creates a partnership, joint venture or employment relationship between us.
6. Third parties. Except where expressly stated, no third party has any right to enforce these terms.
7. Notices. We may give you notice by email to your registered address or by a notice in the Service. You may give us notice by email to support@dbrief.co.uk.

17. Governing law and jurisdiction

These terms and any dispute arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of Scotland.

You and we agree that the Scottish courts shall have exclusive jurisdiction to settle any such dispute, except that we may bring proceedings against you in any other jurisdiction where you are located.

18. Contact

• Email: support@dbrief.co.uk
• Post: Eurosat (Scotland) Limited, 30 Couper Street, Glasgow, G4 0DL